From WhatsApp to a system: bottleneck map before hiring an AI process automation company in Palma de Mallorca and the Balearic Islands
Monday, 07:42. Marta —ops for a group based in Palma de Mallorca— opens her phone before coffee. Three unread WhatsApp chats: an owner in Santa Catalina asks for an early check-in; a cleaner in Ibiza sends photos of a broken AC; a Menorca supplier warns about a ferry delay. None of it is in the PMS. None has a ticket. Everyone assumes “someone already knows”. By 09:15 the
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